Privacy Policy

Effective Date: October 1, 2025

Chalk & Charms™ (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, purchase from our store, sign up for emails or SMS, or engage with our brand in any way.

 

1. What We Collect

We collect the following types of information:

Information You Provide

  • Name, email address, shipping/billing address
  • Mobile phone number (if you opt-in for SMS updates)
  • Birthday (month and day) (if you choose to share it for birthday offers)
  • Payment information (processed securely by Shopify or our payment partners, never stored on our servers)
  • Messages or inquiries sent through contact forms or email

Automatically Collected

  • Cookies & usage data, including IP address, browser type, pages visited, time spent on site, and device information
  • Referrer URLs (e.g., social media or affiliate links)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send email confirmations, shipping updates, and order status
  • Respond to your customer service inquiries
  • Send marketing messages by email or SMS, if you opt in
  • Share birthday offers, if you provided your birthdate
  • Improve our website, user experience, and product offerings
  • Detect and prevent fraud or misuse

 

3. SMS & Mobile Privacy (TCPA-Compliant)

If you provide your mobile number and opt in, we may send you text messages for:

  • Order updates
  • Back-in-stock alerts
  • Early access to drops or special events
  • Birthday offers (if you've shared your birthdate)

Consent is not a condition of purchase.
Message and data rates may apply. You can unsubscribe at any time by replying STOP or contacting us directly.

 

4. How We Share Information

We do not sell your data. We may share limited information with trusted third parties only for the following reasons:

  • Shipping and fulfillment partners (e.g., USPS, DHL, Printful)
  • Payment processors (e.g., Shopify Payments, PayPal)
  • Email and SMS platforms (e.g., Mailchimp, Klaviyo, Postscript)
  • Legal or compliance reasons, when required by law

All service providers must comply with strict data protection and confidentiality terms.

 

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Request a copy of your personal data
  • Ask us to correct or delete your information
  • Withdraw consent for marketing at any time
  • Disable cookies (via your browser settings)
  • Request data portability or restriction of processing (GDPR-specific)

To exercise these rights, contact us at: privacy@chalkandcharms.com

 

6. Cookies

We use cookies to improve site performance, personalize your experience, and analyze traffic. You can adjust your cookie settings via your browser or device preferences.

 

7. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Fulfill legal or financial obligations
  • Honor your requests or preferences

You may request deletion at any time.

 

8. Children’s Privacy

Chalk & Charms™ is not intended for use by individuals under 13. We do not knowingly collect or store data from children.

 

9. Third-Party Links

Our site may include links to social media, content partners, or other external sites. We are not responsible for their privacy practices. Please review their policies separately.

 

10. Updates to This Policy

We may update this policy periodically. When we do, we’ll revise the “Effective Date” at the top. Material changes will be announced via our website or email.

 

11. Contact Us

Have questions or concerns about your data?
Reach us at: privacy@chalkandcharms.com